The solution

Meet your
AI customer hero.

Not a generic chatbot. An AI colleague that knows your product catalogue, understands your returns policy, and speaks in your tone of voice. Part of your team, not a replacement for it.

  • Live order lookup straight from your shop platform, real data not stale snapshots
  • Product advice grounded in your catalogue, not generic web knowledge
  • Returns and warranty handled to the point a human is genuinely needed
  • Seamless handover to your team for moments that need a human touch
Example conversation
Yara, AI Customer Hero
Does this pendant lamp suit a Japandi interior?
Great question. Our Akari pendant lamp is fully Japandi: rice paper, natural wood, warm soft glow. It pairs with calm earth tones and wooden furniture. Want to see photos from customers using it in similar interiors?
Yes please, and what is the lead time?
2 to 3 working days, free shipping above €50. I am sending three inspiration photos right now, one second.
Channels

One AI colleague, every channel.

Customers pick the channel that fits them. Yara is consistent everywhere, knows the same products, and keeps context across conversations. We start with the channels where most questions already arrive.

WhatsApp BusinessStandard

Yara replies directly through your official WhatsApp Business number. High daily reach, low friction.

Website widgetStandard

A calm chat bubble in the corner of your site. Customers can ask in chat or switch to voice when they want to talk.

Inbound phoneOptional

Callers get answers right away, even at peak hours. No queue for standard questions, and complex cases are handed off cleanly.

Email triage and auto-draftOptional

Yara categorises incoming email (complaint, return, product question, delivery) and drafts a fitting reply. Your team reviews and sends, or lets it auto-send for routine questions.