60%
of customer questions arrive outside office hours, when your team is unavailable
AI customer hero for e-commerceEvery customer question, answered
Every customer question, answered
instantly. Calmly.
24 hours a day.
An AI team member that knows your products, understands your customers and represents your brand exactly as it should sound. For ambitious organisations that want to grow without a proportional increase in customer service pressure.
~50%questions resolved instantly
<5 minaverage response time
4 wksfrom start to live
Customer service is always on.
But your team is not.
Webshop customers expect 24/7 support. The reality is that your team leaves at 5 pm and 60% of questions come in after that. What happens: lost conversions, long wait times, and a team worn down by the same repetitive questions.
40%
of tickets are repetitive: order status, return policy, delivery time, stock
24/7
is what customers expect from a professional webshop in 2026
The solutionMeet your
Meet your
AI customer hero.
Not a generic chatbot. An AI colleague who knows your product catalogue, understands your return policy and speaks your tone of voice. Part of your team, not a replacement for it.
- Live order lookup directly from your shop system, not pre-loaded data but real-time information
- Product advice based on your catalogue, not on generic knowledge from the internet
- Return and warranty handling up to the point where a person is needed
- Seamless handover to your team for situations that require personal contact
Yara, AI Customer Hero
Does this pendant lamp suit a Japandi interior?
Good question. Our Akari pendant lamp is very much Japandi: rice paper, natural wood, a warm soft glow. Works well with calm earth tones and wooden furniture. Would you like to see photos from customers who have used it in similar interiors?
Yes please, and what is the delivery time?
2 to 3 working days, free delivery on orders above €50. I'll send 3 inspiration photos through right away, just a moment.
For growing organisations that want to combine quality with scale.
We work with online brands and retailers in the mid-market segment. No one-size-fits-all platform, no lengthy enterprise trajectories. Pragmatic delivery with deep customisation.
You are our customer if
- You run an online brand with serious revenue and a clear position in the market
- Annual revenue somewhere between €2 and €25 million
- You work with a modern shop platform such as Shopify, Lightspeed or Magento
- Your brand calls for personal and considered customer contact
- Your customer service team is under pressure during peak periods
- You want to grow without scaling headcount proportionally
Three steps, four weeks.
From signature to live customer service, in a process we have refined dozens of times. No drawn-out enterprise trajectories, just pragmatic delivery.
- 01Week 1
We get to know your shop
Discovery session where we map out the top 50 questions, your product catalogue, your tone of voice and your escalation rules. We do most of the work.
- 02Week 2 to 3
We build your AI hero
Knowledge base, prompts, voice tuning, integrations with your shop. We test until it sounds genuinely natural and not like a bot. You give feedback, we refine.
- 03Week 4
We take her live
Soft launch with monitoring, then officially live on your website and WhatsApp. After that, monthly refinement based on real customer conversations.
One AI agent, all channels.
Customers choose the channel that suits them. Yara is consistent everywhere, knows the same products and retains context between conversations. We start with the channels where most questions are already coming in.
WhatsApp BusinessStandard
Yara replies directly via your official WhatsApp Business number. High daily reach, low barrier to use.
Website widgetStandard
A quiet chat bubble in the bottom right of your website. Customers can ask questions directly or switch to voice if they prefer to talk.
Incoming callsOptional
Callers get an immediate answer, even during peak hours. No more queues for routine questions, and complex cases are passed on cleanly.
Email triage and auto-draftOptional
Yara categorises incoming email (complaint, return, product question, delivery) and prepares a fitting reply. Your team reviews and sends, or lets it send automatically for standard questions.
Three plans, one goal.
Mid-market pricing for mid-market shops. No hidden costs, no per-seat surprises. Setup once, subscription cancellable monthly.
Starter
For compact shops
One-time setup
€1.000
Monthly
€495/mo
- Chat widget on your website
- Shopify or Lightspeed integration
- Dutch knowledge base
- Up to 1,500 conversations per month
- Monthly report
Growth
The sweet spot for mid-market
One-time setup
€1.500
Monthly
€750/mo
- Everything in Starter
- WhatsApp Business integration
- Returns and order tooling
- Multilingual NL, EN, DE
- Up to 4,000 conversations per month
- Monthly strategy call
Pro
For scaling retailers
One-time setup
€2.500
Monthly
€1.250/mo
- Everything in Growth
- Voice agent add-on
- Custom integrations
- Dedicated CSM
- Unlimited conversations
- Priority support within 24 hours
AI platform and LLM usage costs are billed separately based on actual consumption, typically €100 to €400 per month.
Customer data stays customer data.
We host in the EU, encrypt data in transit and at rest, and never use your customer data to train external models. No surprises, no fine print.
EU hosting
All data and conversations stay within Europe. GDPR compliant by design.
Encryption
Data encrypted both in transit and at rest. Industry standard.
No training
Your customer conversations are never used to train external AI models.
DPA ready
Data processing agreement included as standard. No legal back-and-forth.
Questions everyone asks.
We get the same questions from almost every webshop owner. These are the real answers, without marketing nuance.
Will AI replace my customer service team?
No. Yara handles 50 to 70% of routine questions, such as order status, delivery time and return policy. Your team gets room to focus on complex cases, higher-quality conversations and growth without hiring proportionally more FTE. We see teams become happier, not smaller.
What if Yara gives a wrong answer?
We build escalation rules for high-risk topics such as refunds, complaints and sensitive situations. Yara routes those to humans when she is not sure. Prices, stock and order status always come from live data, never from the AI model's memory. And we have a 4-hour SLA for corrections if something goes wrong.
Will my customer feel like they are talking to a robot?
Yara is trained on your tone of voice. Whether you use informal language or a formal register. We tune vocabulary, persona and even voice timbre so it fits your brand. In blind tests customers often cannot tell the difference, and when they do know, they generally find it fine because they get helped straight away.
Why not just use ElevenLabs or a free chatbot yourself?
Switching the platform on takes 5 minutes. Configuring it for your shop takes 60 to 90 hours of expert work. Plus monthly refinement based on real conversations. We do the work that makes the difference between a tool that works 30% of the time and one that resolves 70% of your tickets without a human. That difference is your entire ROI.
How quickly can I go live?
Four weeks from signature to production. First two weeks: discovery and build. Week three: testing with your team. Week four: soft launch on your site, then officially live. No 6-month enterprise trajectory with consultants.
Do you have ISO 27001 certification?
Not at the moment. We operate under GDPR, host in the EU, have encryption at all layers and a DPA ready for you. ISO 27001 is on our roadmap for 2027. For mid-market webshops that is fine, for enterprise or healthcare we will honestly refer you on.
Next step
Ready to give your shop a hero?
A no-obligation introduction of 30 minutes. We talk through your shop, your top questions, and whether this is a good fit. No sales pitch, just a conversation.