60%
of customer questions arrive outside business hours, when your team is offline
AI Customer Hero for e-commerceEvery customer question, answered
Every customer question, answered
directly. Calmly.
24 hours a day.
An AI colleague that knows your products, understands your customers, and sounds like your brand. For ambitious organisations that want to grow without scaling support headcount in lockstep.
~50%questions resolved instantly
<5 minaverage response time
4 wksfrom kick-off to live
Customer service is always on.
Your team is not.
Online customers expect 24/7 help. The reality is your team goes home at 6 pm, and 60% of questions arrive after that. The result: lost conversions, long waits, and a team grinding through the same repetitive questions.
40%
of tickets are repetitive: order status, returns, delivery, stock
24/7
is what customers expect from a serious online retailer in 2026
The solutionMeet your
Meet your
AI customer hero.
Not a generic chatbot. An AI colleague that knows your product catalogue, understands your returns policy, and speaks in your tone of voice. Part of your team, not a replacement for it.
- Live order lookup straight from your shop platform, real data not stale snapshots
- Product advice grounded in your catalogue, not generic web knowledge
- Returns and warranty handled to the point a human is genuinely needed
- Seamless handover to your team for moments that need a human touch
Yara, AI Customer Hero
Does this pendant lamp suit a Japandi interior?
Great question. Our Akari pendant lamp is fully Japandi: rice paper, natural wood, warm soft glow. It pairs with calm earth tones and wooden furniture. Want to see photos from customers using it in similar interiors?
Yes please, and what is the lead time?
2 to 3 working days, free shipping above €50. I am sending three inspiration photos right now, one second.
For growing organisations that want to combine quality with scale.
We work with mid-market online brands and retailers. No one-size-fits-all platform, no drawn-out enterprise programmes. Pragmatic delivery with deep customisation.
You are our customer if
- You run an online brand with serious revenue and a clear position in the market
- Annual revenue somewhere between €2M and €25M
- You work with a modern shop platform like Shopify, Lightspeed, or Magento
- Your brand calls for considered, personal customer contact
- Your support team is under pressure during peak periods
- You want to grow without scaling headcount in lockstep
Three steps, four weeks.
From signature to live customer service, in a process we have refined dozens of times. No drawn-out enterprise programmes, just pragmatic delivery.
- 01Week 1
We learn your shop
Discovery session covering the top 50 questions, your product catalogue, your tone of voice, and your escalation rules. We do most of the work.
- 02Week 2 to 3
We build your AI hero
Knowledge base, prompts, voice tuning, integrations with your shop. We test until it sounds genuinely natural and not like a bot. You give feedback, we refine.
- 03Week 4
We take her live
Soft launch with monitoring, then officially live on your site and WhatsApp. After that, monthly refinement based on real customer conversations.
One AI colleague, every channel.
Customers pick the channel that fits them. Yara is consistent everywhere, knows the same products, and keeps context across conversations. We start with the channels where most questions already arrive.
WhatsApp BusinessStandard
Yara replies directly through your official WhatsApp Business number. High daily reach, low friction.
Website widgetStandard
A calm chat bubble in the corner of your site. Customers can ask in chat or switch to voice when they want to talk.
Inbound phoneOptional
Callers get answers right away, even at peak hours. No queue for standard questions, and complex cases are handed off cleanly.
Email triage and auto-draftOptional
Yara categorises incoming email (complaint, return, product question, delivery) and drafts a fitting reply. Your team reviews and sends, or lets it auto-send for routine questions.
Three tiers, one goal.
Mid-market pricing for mid-market shops. No hidden costs, no per-seat surprises. One-off setup, monthly subscription, cancel any time.
Starter
For compact shops
Setup, one-off
€1,000
Monthly
€495/mo
- Chat widget on your site
- Shopify or Lightspeed integration
- Knowledge base in your language
- Up to 1,500 conversations per month
- Monthly reporting
Growth
The mid-market sweet spot
Setup, one-off
€1,500
Monthly
€750/mo
- Everything in Starter
- WhatsApp Business integration
- Returns and order tooling
- Multilingual NL, EN, DE
- Up to 4,000 conversations per month
- Monthly strategy call
Pro
For scaling retailers
Setup, one-off
€2,500
Monthly
€1,250/mo
- Everything in Growth
- Voice agent add-on
- Custom integrations
- Dedicated CSM
- Unlimited conversations
- Priority support within 24h
AI platform and LLM usage costs are billed separately at actual consumption, typically €100 to €400 per month.
Customer data stays customer data.
We host in the EU, encrypt data in transit and at rest, and never use your customer data to train external models. No surprises, no fine print.
EU hosting
All data and conversations stay inside Europe. GDPR compliant by design.
Encryption
Data encrypted in transit and at rest. Industry standard.
No training
Your customer conversations are never used to train external AI models.
DPA ready
Data processing agreement included by default. No legal back-and-forth.
Questions everyone asks.
We get the same questions from almost every shop owner. Here are the real answers, with no marketing spin.
Will AI replace my customer service team?
No. Yara handles 50 to 70% of standard questions like order status, delivery, and returns. That gives your team room to focus on complex cases, higher-quality conversations, and growth without proportional hiring. We see teams get happier, not smaller.
What if Yara gives a wrong answer?
We build escalation rules for risky topics like refunds, complaints, and sensitive situations. Yara hands those to humans whenever she is unsure. Prices, stock, and order status always come from live data, never from the AI model's memory. We also commit to a 4-hour correction SLA if something does slip.
Will my customer feel like they are talking to a robot?
Yara is trained on your tone of voice, formal or informal. We tune vocabulary, persona, and even voice timbre so it fits your brand. In blind tests customers often do not notice, and when they do they generally do not mind because they get help fast.
Why not build it ourselves with ElevenLabs or a free chatbot?
Switching the platform on takes 5 minutes. Setting it up well for your shop is 60 to 90 hours of expert work. Plus ongoing monthly refinement based on real conversations. We do the work that turns a tool that is 30% useful into one that resolves 70% of tickets without a human. That gap is your entire ROI.
How fast can we go live?
Four weeks from signature to production. First two weeks: discovery and build. Week three: testing with your team. Week four: soft launch on your site, then officially live. No six-month enterprise programme with consultants.
Are you ISO 27001 certified?
Not yet. We follow GDPR, host in the EU, encrypt at every layer, and have a DPA ready for you. ISO 27001 is on our roadmap for 2027. For mid-market online retailers that is fine; for enterprise or healthcare we will honestly point you elsewhere.
Next step
Ready to give your shop a hero?
A relaxed 30-minute introduction. We discuss your shop, your top questions, and whether this fits. No sales pitch, just a conversation.